Effective Date: 1st January 2024

At Vacancies In Ghana, we aim to ensure that our customers are satisfied with our services. This detailed Refund Policy outlines the conditions and procedures for requesting and processing refunds. By using our services, you agree to this Refund Policy.

1. General Refund Policy

 

1.1 No Refunds for Completed Services

• Once a service has been fully delivered or utilized, refunds are not applicable. This includes, but is not limited to, job postings, resume database access, and advertising services.

1.2 Refund Request Submission

• Refund requests must be submitted in writing via email to our customer support team within 7 days from the date of purchase. Requests received after this period will not be considered.

2. Eligibility Criteria for Refunds

 

2.1 Technical Issues

• If technical issues on our end prevent you from accessing or using our services, please report the issue to our support team immediately. We will endeavor to resolve the issue within a reasonable timeframe. If the issue persists beyond this period and significantly impairs the use of the service, a partial or full refund may be considered.

2.2 Service Not As Described

• If the service you receive differs substantially from the description provided at the time of purchase, you may be eligible for a refund. The discrepancy must be clearly documented and communicated to our support team.

2.3 Duplicate Payments

• In cases of accidental duplicate payments, please provide proof of the duplicate charge to our support team. After verification, we will process a refund for the duplicate amount.

2.4 Unfulfilled Services

• If you purchase a service that we are unable to fulfill, we will issue a full refund for that service.

3. Non-Eligibility for Refunds

 

3.1 Change of Mind

• Refunds will not be issued due to a change of mind or dissatisfaction with the service once it has been delivered as described.

3.2 Violation of Terms

• Users who violate our Terms and Conditions, leading to account suspension or termination, are not eligible for refunds.

3.3 Non-Refundable Services

• Subscription fees, one-time fees for premium services, and customized recruitment services are non-refundable.

3.4 Misuse or Abuse

• No refunds will be granted in cases where misuse, abuse, or fraudulent activity is detected.

3.5 User Negligence

• Refunds will not be provided for issues arising from user negligence, such as failure to use the service within the specified period.

4. Refund Request Procedure

 

4.1 How to Submit a Request

• Submit your refund request via email to [support@vacanciesinghana.com] with the following information:
  • Your account details
  • Purchase details (date, amount, service purchased)
  • Reason for the refund request
  • Any supporting evidence (e.g., screenshots, transaction receipts)

4.2 Review and Decision Process

• Upon receiving your request, our team will review it within 14 business days. We may contact you for additional information if necessary.

4.3 Approval and Processing

• Approved refunds will be processed within 14 business days from the date of approval. Refunds will be issued to the original payment method used during the purchase.

5. Specific Conditions for Job Seekers and Employers

 

5.1 Job Seekers

• Job seekers must perform their own due diligence before applying for any job postings. Vacancies In Ghana is not liable for any transactions or agreements made between job seekers and third parties without our explicit consent. Job seekers are advised not to make any monetary transactions without consulting us.

5.2 Employers

• Employers must comply with our Terms and Conditions and accurately describe job postings. Any discrepancies or fraudulent activities reported will be subject to review and possible action, including the denial of refunds.
• Employers should reach out to Vacancies In Ghana for services such as outsourcing, payroll, and any other services not explicitly listed on the website or mobile app before making any financial commitment.

6. Indemnification

 

6.1 User Indemnification

• You agree to indemnify, defend, and hold harmless Vacancies In Ghana, its affiliates, and their respective officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that arise from your use of the Service, violation of these Terms, or infringement by you or any third party using your account, of any intellectual property or other right of any person or entity.

6.2 Employer Indemnification

• Employers agree to indemnify, defend, and hold harmless Vacancies In Ghana, its affiliates, and their respective officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from job postings, employment offers, or any related transactions facilitated through the Service.

7. International Use

 

7.1 Jurisdiction

• This Refund Policy is governed by the laws of Ghana. International users agree to comply with local laws and regulations when using our services.

7.2 Currency and Transaction Fees

• Refunds will be issued in the same currency as the original transaction. Vacancies In Ghana is not responsible for any exchange rate differences or transaction fees imposed by your bank or payment provider.

7.3 International Restrictions

• Certain services may not be available in all countries. It is the user's responsibility to ensure the services are accessible in their country before making a purchase.

8. Contact Information

 

For any questions or concerns regarding this Refund Policy, please contact us at:

Email: info@vacanciesinghana.com
Phone: +233 25 678 2732