Job Descriptions
Responsibilities
- Directs and assists patients and visitors as they enter and exit the hospital parking areas, hospital lobby and assists patients exiting and entering their vehicles.
- Assists patients with mobility challenges to and from appointments through the use of wheelchair assistance or golf cart escorts.
- Updates wayfinding signage and assists patients with directions to and from clinic visits.
- Assists patients with access to public transportation and pick-up and drop-off for taxi and ridesharing transportation.
- Parks and retrieves patient vehicles upon arrival and departure in a safe, timely, and professional manner.
- Performs simple repairs to parking control equipment and assists patients and visitors with minor repairs such as flat tires and dead batteries.
- Coordinates with Parking Services and Security to patrol and enforce patient and visitor parking areas.
- Assists in emergency situations by directing emergency vehicles and maintaining traffic control as needed.
- Maintains metrics to track traffic congestion and other data points to assist in planning for space efficiency.
- Directs self-parking visitors into open stalls during times of high volume.
- Facilitates traffic both inside patient parking areas as well as on University owned roads, whether by directing traffic or coordinating with outside agencies for control.
- Investigates and reports accidents within parking valet areas and educates involved patrons on how to proceed regarding the damage.
- Ensures a clean and safe environment at the hospital entrance and inside patient terraces, including: addressing lighting, removing debris and clearing ice and snow from walkways.
- Uses the Customer Service shuttle or golf cart to transfer patients to and from other health sciences buildings.
- Participates in process improvement to refine traffic control and parking models that better facilitate access to the hospital.
- Acts as a liaison with Security, Campus Police, Emergency Management and Facilities and Engineering to secure access and ensure safe egress in times of emergency
Knowledge / Skills / Abilities
- Ability to display active listening and verbalize empathy.
- Ability to quickly learn new procedures and processes.
- Able to prioritize and multi-task in a fast paced environment.
- Ability to develop relationships with patients, guests and co-workers.
- Have knowledge of HIPAA regulations to ensure patient information is guarded and respected.
- Ability to drive a manual transmission vehicle.
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Job Overview
Location
Accra, Greater Accra Region, Ghana