JOB DESCRIPTION
Are You Someone Who Can
- Contribute to cost efficiencies through responsible utilisation of work-related resources.
- Build and maintain stakeholder relationships.
- Deliver customer service through adherence to quality service standards.
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
- Identify and escalate risk as normal part of work.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Deliver work in an accurate manner to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
- Adhere to quality standards, turnaround times and Company policies and procedures.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Resolve client or departmental enquiries relating to title registration updates to prevent conflict as well as incorrect title registrations.
- Review and request monthly performance updates and reports from all Registration Service Providers, Lands Valuation Division, Survey and Mapping Division, Public and Vested Lands Management Division and Lands Registration Division.
- Ensure that customers have paid for the registration of accounts as part of the Administration Registration accounts process.
- Attend collateral review meetings to update team regarding loans, defaults, and collateral registration process.
- Draft monthly abstracts for the home loans quarterly newsletter to educate customers on the average registration turnaround times to avoid the number of complaints and requests that come in for information.
- Review and sign off on collateral predisposition checklist and deed perfection before a loan is approved to ensure collateral is registerable.
- Follow up and track outstanding documents from vendor and clients to enable the registration of collateral.
- Investigate new ways to optimise processes.
- Flag opportunities to migrate to platform and supports the use of technology in process and system improvements.
- Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality.
- Provide timeous reports on operations, performance and audit findings.
- Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability.
- Contribute to teamwork and inclusivity within own team.
- Manage team performance in the area of responsibility.
You Will Be An Ideal Candidate If You Have
- Relevant qualification, preferably BSc in Land Economy or Bachelor of Law degree
- At least 3 years’ relevant experience
Salary
Competitive
Monthly based
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
Job Overview
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
