Job Descriptions
Job Overview
As the telesales team leader, you will lead and inspire the telesales outbound team to achieve customer retention targets while supporting campaigns for maximum conversion rates and revenue. Ensure high-quality standards, provide coaching and training for development, and communicate effectively within the team. You will also conduct regular briefings aligned with performance review agendas.
Responsibilities
- Lead the Telesales outbound team, inspiring, equipping, and supporting them to achieve the company’s customer retention outbound campaign targets.
- Support telesales campaigns to maximize conversion rates, revenue, and margin.
- Ensure the team maintains high quality standards, providing complete and accurate information, following correct processes, and adhering to consumer protection principles in every sale.
- Develop the Telesales Representatives through coaching and training and identifying skills gaps.
- Communicate information in a timely, accurate, and understood manner to all team members.
- Conduct team briefs as scheduled by the work force management and in line with the weekly performance review agenda set by the manager(s).
Requirements
- Education: diploma in business administration, marketing, communications, or a related field.
- Experience: Demonstrated 2+ years of experience in telesales, customer service, or sales management, specializing in non-voice channels such as email, chat, or social media.
- Leadership: Possess strong leadership and team management abilities to motivate and inspire team members to achieve sales goals and deliver outstanding customer service.
- Analytical Skills: Proficient in data analysis, trend recognition, and making data-informed decisions to improve performance, with expertise in CRM systems and relevant software applications.
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Job Overview
Location
Accra, Greater Accra Region, Ghana
