About the job
Join our team as a Telesales Inbound Representative and contribute to our sales growth while embodying our core values of Excellence and Humility.
Job Purpose
In this role, you'll be responsible for handling inquiries from both potential and current M-KOPA customers interested in purchasing our products. Additionally, you'll play a key role in supporting the sales team to finalize transactions and cultivate strong customer connections.
Main Responsibilities
Inbound Leads fielding: You will receive calls and inquiries from potential customers enquiring about the acquisition of phones from the current portfolio of phones that we offer.
Conversation objectives: You will ensure the campaign achieves its conversions and goals to help us grow as a company.
Quality goals: You will ensure the quality of calling follows the set quality standards
Talk time goals: You will adhere to expected talk time benchmarks to maximize productivity
What We Are Looking For
Qualifications: Possess a Certificate/Diploma or higher academic qualification.
Experience: Have previous experience in the BPO or call center industry.
Skills: Demonstrate proficiency in sales, communication, persuasion, and the use of basic tools like Outlook and Microsoft Office.
Traits: Exhibit characteristics such as being result-oriented, self-driven, and having good ethics and integrity.
What's In It For You
Competitive remuneration package
Medical Cover
Learning and Development Opportunities
Group life cover
and, of course:
Paid Annual Leave
Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.
Recognized twice by the Financial Times as one Africa's fastest growing company (2022 and 2023) and by TIME100 as one of the 100 most influential companies in the world 2023 , we've served over 3 million customers, unlocking $1 billion in cumulative credit for the unbanked across Africa.
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Accra, Greater Accra Region, Ghana
