JOB DESCRIPTION
Key Responsibilities
- Diagnose and troubleshoot DNS and email deliverability issues
- Field and respond to support tickets promptly using Pylon
- Report and track bugs, working directly with engineers to resolve issues
- Clearly communicate with customers, providing timely and accurate resolutions
- Create and maintain support documentation to help customers troubleshoot independently
- Compile and deliver weekly bug reports to highlight recurring issues and trends
- Ensure a fast response time and high-quality customer interactions
About You
- Experience with DNS, email deliverability, and general networking concepts
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication skills
- Familiarity with customer support platforms (we're using Pylon)
- Ability to work effectively with engineers and customers alike
- Experience in a technical support or troubleshooting role
Benefits
- Full-coverage medical, dental & vision insurance.
- Equity options.
- Company off-sites and events.
Salary
Competitive
Monthly based
Location
, South Slave Region, Northwest Territories, Canada, Northwest Territories, Canada
Job Overview
Location
, South Slave Region, Northwest Territories, Canada, Northwest Territories, Canada