Responsibilities:
- Your goal is to provide excellent technical support for Axon’s RMS and Standards products daily to the Palm Beach County Sheriff's Office, making sure their expectations are exceeded
- You collaborate daily with both external customers and internal employees for smooth resolution to issues
- You have high availability and will assist customers if any issues occur outside of normal business hours
- You document any processes or issues, and provide feedback or suggestions to the internal team for improvements
- Manage any requested projects or assignments involving your customers, acting as liaison between Axon and the customer
- Work with the agency through change management processes to effectively adopt Axon’s software
- Fulfill agency configuration requests using Form Builder/JSON, SQL Server, and Microsoft Power BI
- Support Software Integrations and Datastore/Datawarehouse Management
- Troubleshoot agency issues and work with engineering and product teams through resolution
- Spend up to 4 days on site per week with customers resolving issues & answering questions related to Axon’s mission critical products
Requirements:
- Bachelor’s degree in business administration or related field OR 4+ yrs of relative experience
- Experience building custom Microsoft Power BI dashboards, visualizations, and interfaces with Microsoft SSRS to deliver meaningful and actionable insights
- Experience building views, writing & optimizing queries, and creating reports in SQL Server
- Strong and proven track record of successfully managing customer relationships and technical projects in a customer facing/technical support role
- Strong understanding of API integration protocols and data exchange formats
- Experience in providing support for software integrations and DataStore/Datawarehouse management
- Ability to do reverse engineering, searching logs and root cause analysis
- Advanced experience with Microsoft Windows OS, Microsoft Networking and Active Directory
- Understanding of SAAS, Cloud providers/solutions, Virtualization, Storage
- Strong knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies
- Basic knowledge of computer hardware, operating systems, and storage devices
- Ability to effectively communicate with various people including customers, colleagues, and across departments
- Experience using Splunk, JIRA, and/or Salesforce is preferred
- Experience working and supporting law enforcement software systems such as Computer Aided Dispatch (CAD), Records Management Systems (RMS) is a plus
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information
Salary
Competitive
Monthly based
Location
, Decatur County, Kansas, United States, Kansas, United States
Job Overview
Location
, Decatur County, Kansas, United States, Kansas, United States
