JOB DESCRIPTION
Responsibilities
- Serve as the primary technical point of contact for clients in the region applying for, providing expertise and guidance on Eventus solutions
- Support customers during pre-sales and post-sales processes, ensuring seamless implementation and ongoing usage of the platform
- Collaborate closely with sales, engineering, and product teams to address customer requirements and enhance product offerings
- Troubleshoot and resolve technical issues, working proactively to minimize downtime and disruptions for clients
- Develop and maintain strong client relationships, ensuring high levels of satisfaction and retention
- Deliver technical training and onboarding for new clients to maximize product adoption and value
- Identify opportunities for upselling and cross-selling by understanding customer needs and aligning solutions accordingly
- Monitor market trends and regulatory developments to advise clients on best practices and compliance strategies
- Document technical solutions, case studies, and customer feedback to enhance internal knowledge sharing and improve service delivery
- Represent Eventus at industry conferences, events, and meetings to promote solutions and engage with potential customers
Required Qualifications
- 3+ years’ experience in capital markets at a bank, exchange, brokerage or similar or at a fintech supporting these clients
- Demonstrated knowledge across multiple financial asset classes (equities, fixed income, commodities, futures, FX, or digital assets)
- Ideally regionally located near financial market centers (see cities noted above)
Qualifications
- Proven experience as a Technical Account Manager, Solutions Engineer, or in a similar client-facing technical role
- Strong understanding of capital markets, trade surveillance, and regulatory compliance requirements
- Technical expertise in software solutions, APIs, system integrations, and troubleshooting methodologies
- Excellent problem-solving and analytical skills, with a proactive approach to addressing customer needs
- Strong communication and interpersonal skills to engage effectively with clients and internal teams
- Ability to manage multiple accounts and projects in a fast-paced environment
- Experience working within the EMEA region and understanding of local financial market regulations preferred
- Willingness to travel occasionally for client meetings and industry events
Benefits & Perks
- Fully Remote Company
- Competitive Compensation
- Stock Options
- Health, Dental, Vision & Disability Coverage
- Unlimited PTO
- Flexibility
Salary
Competitive
Monthly based
Location
Worldwide, Worldwide Region, Worldwide
Job Overview
Location
Worldwide, Worldwide Region, Worldwide
