Strategic Relationship Manager (Travel/Tourism)

JOB DESCRIPTION

Requirements

• Matric
• Degree / Diploma in Business Management or studying towards Degree in Business Management
• 4-5 Years in a similar role
• Microsoft (word, power point, excel)
• Sound financial knowledge in order to negotiate client fee models and understand margin per client at all times.
• Drive and manage income statements and profit analysis per client
• Ability to read and understand client MI reports and convert into presentable review
• Sales and relationship building capability
• Supplier interactions and negotiations
• Understanding and delivery of the SLA and Scorecard
• Continued Business consulting in selling technology solutions
• Client reviews and workshops
• Ability to adapt to different environments & technological advancements

Responsibilities

Value added propositions

• Negotiate Supplier Rates effectively and ensuring value for money, offering both client and company negotiated rates and ensuring that this is accessible via all platforms.
• Rate Access Codes are stored and updated in the client’s company profile.
• Full understanding of the Online Technology Products & Service Offering – holistic End to end travel management solution - TravelIT
• Virtual Credit Cards Customer benefits & processes
• Direct integration into the various banking institutions virtual card payment solutions
• VIP & BULK Service Offerings (Executive booking service offering / BULK – Service Offering arranging Meeting Incentive Conference and Events)
• Understand and present the BULK service offering to clients where there is leakage on groups, incentive and meetings spend
• Create opportunities for additional revenue and turnover by engaging clients with regards to our Executive Booking Services and High Touch service offering.
• Ensure delivery of MI reports on a monthly basis according to the client’s requirements, as well as discuss areas of improvement, trends and opportunities for negotiations whilst reviewing
• Ensure that your clients understand the detail and value behind the unique set of reporting provided and accessible via TravelIT.
• All Ad hoc reporting must be charged out according to the client’s specific pricing models.
• Ensure regular Travel Spend Reviews are presented according to the contractual obligations (Quarterly, Bi Annual, and Annual) analyzing costs, supplier spend, trends and recommendations regarding improvements within the travel program.
• Travel Booker Workshops held annually, workshops should include refresher training sessions, travel policy guidelines, recommendations to improve the travel program as well as supplier introductions and educational programs.
• Timeously share relevant branded client notifications, product 1 pagers and industry updates to all clients within your portfolio.
• Quarterly transaction variance reports where variance clauses are included in financial agreements
• Ensure a CPI or COLA inclusion on all contracts
• Monthly MIS analysis to check where clients spend has shifted and drive contracts and agreements with the clients
• Join new business presentations as operational support and to ensure that we get the schedule of services right (to be presented separately)
• ECC usage and charges and Reporting