JOB DESCRIPTION
RESPONSIBILITIES
- Develop plans to expand credit/lending, savings, and investments/wealth management - onboarding new partners and/or new product for both existing and new markets.
- Work within strategic market segments with strong growth opportunities and to manage a diverse credit/lending, savings and investments need of MML customers.
- Leverage the expertise in the industry to develop comprehensive solutions for all consumer and business segments including women, artisans, creative artists among others.
- Lead team and stakeholders to develop and implement initiatives to transform the end-to-end customer experience from robust and relevant customer journeys on all digital channels including – App, USSD and others.
- Continuously ensure robust processes, procedures, and programs to management goals, monitor/measure performance and redirecting activities as required to achieve desired result.
- Liaise with Commercial, Technology and Business Intelligence and other stakeholders to assess the value, usability and feasibility features and optimize the credit/lending, savings, and investment/wealth management experience to drive strategic initiatives.
- Specify, prioritize, and communicate high-level and detailed specifications for credit/lending, savings, and investments products and services, ensuring products concept documentation, customer journeys/flows and UX/UI designs are synchronised.
- Liaise with all functions effectively to improve relationships and to design, implement, monitor, and inject best practice across the industry.
- Identify and document key risks, issues and dependencies and set mitigation actions, with guidance from the risks and compliance team.
- Manage the product lifecycle of each service – credit/lending, savings and investments/wealth management portfolios and execute strategies to enhance and renovate the offering where applicable.
- Responsible for managing other verticals like savings, investments, and wealth management.
Education
- Minimum of Bachelor’s degree in Banking & Finance, Business & Commerce, Business Administration or related field
- Professional certification a must
- Postgraduate qualification a plus
Experience
- Minimum of 8 years relevant experience in a similar position with at lease 5 years in a managerial role.
- Experience in Fintech, banking or financial services is mandatory.
- Successful track record as a senior management professional in delivering exceptional Fintech products, business growth & financial results.
- Experience working in a global/multinational enterprise with a good understanding emerging market
Professional/Technical Competencies:
- Strong understanding of mobile payments
- Strong understanding of business process and technology
- Credit scoring and algorithms.
- Value Proposition building
- Product and revenue performance monitoring
- Revenue, pricing, and adoption models
- Market research, analytics, and insights
- Digital marketing
- Product localization
- Offering and pricing
- Loyalty rewards design & operations
- Product operations
- Quality of Service
How to Apply
Qualified applicants should indicate Vacancy Ref no: MMLSMBT2513 as the email subject and ensure that CVs are saved in applicants’ names. Applications without the subject and CVs saved in their names will automatically be disqualified.
Interested and qualified applicants should send their Curriculum Vitae by 13h March 2025 to the email provided
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Job Overview
Location
Accra, Greater Accra Region, Ghana
