Job Descriptions
Roles and Responsibilities
- Shipment Coordination: Manage the entire import process, including tracking shipments, coordinating with shipping lines, and ensuring timely arrival of goods.
- Documentation Handling: Prepare and manage all necessary import documentation, such as bills of lading, invoices, and customs paperwork.
- Customer Support: Act as the main point of contact for clients, answering inquiries, providing updates, and addressing concerns related to shipment statuses.
- Customs Compliance: Ensure shipments meet all regulatory requirements and are cleared through customs efficiently.
- Problem Resolution: Quickly address any issues, delays, or discrepancies in the shipping process to minimize impact on delivery timelines.
- Rate Negotiation and Quoting: Work with carriers to negotiate freight rates and provide accurate quotes to customers.
Requirements
- Educational Background: A diploma or bachelor’s degree in logistics, supply chain management, business administration, or a related field is often preferred.
- Industry Knowledge: Familiarity with sea import logistics, shipping documentation, and customs regulations.
- Customer Service Skills: Strong communication and interpersonal skills for maintaining positive client relationships.
- Organizational Skills: Ability to manage multiple shipments and tasks, with strong attention to detail.
- Problem-Solving Ability: Capacity to handle unexpected issues and delays, with a proactive and solutions-oriented approach.
- Tech Savvy: Proficiency with logistics software, tracking systems, and general computer skills.
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Job Overview
Location
Accra, Greater Accra Region, Ghana