Job description
- Key Responsibilities:
-Assist sales representatives with order processing, client communications, and quote preparation
-Create and maintain accurate records of sales, customer profiles, and transaction histories within the CRM system.
-Respond to client inquiries and provide product information, pricing, and availability details.
-Coordinate with other departments, such as logistics, finance, and customer service, to ensure timely and accurate order fulfillment.
-Act as a point of contact between clients and the sales team, ensuring a positive customer experience by addressing queries and resolving issues promptly.
-Assist in managing client accounts by providing follow-up information, coordinating deliveries, and ensuring satisfaction.
-Generate regular and ad-hoc reports on sales metrics, forecasts, and trends to support the sales team's strategic planning.
-Analyze data from CRM and sales tools to identify patterns and suggest improvements for lead conversion and sales efficiency.
-Maintain databases with accurate and up-to-date information on customers, leads, and sales activities.
-Identify opportunities for improving sales processes and workflows to enhance team efficiency.
-Assist in the implementation of new sales tools, software, and best practices across the sales team.
Qualifications:
-Bachelor’s degree in Business Administration, Marketing, or related field (or equivalent experience).
-2-3 years of experience in sales support, customer service, or a related administrative role.
-Proficiency in CRM systems (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Excel, Word, PowerPoint).
-Strong attention to detail, organizational, and time management skills.
-Excellent written and verbal communication skills, with a customer-focused approach.
-Basic understanding of sales and marketing principles.
-Ability to multitask in a fast-paced environment and prioritize tasks effectively.
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Job Overview
Location
Accra, Greater Accra Region, Ghana
