JOB DESCRIPTION
Sales and Marketing Coordinator
- Booking Coordination: Manage the end-to-end booking process for meetings, events, and accommodations, working closely with clients, internal teams, and external vendors to ensure a seamless experience.
- Client Relationship Management: Foster strong client relationships by providing personalized service, addressing any concerns, and ensuring client satisfaction at every stage.
- Client Database Management: Maintain accurate records of client interactions, preferences, and bookings to enhance customer loyalty and track engagement.
- Event Logistics Coordination: Assist with coordinating event logistics, including setup, catering, audiovisual equipment, and other key arrangements to ensure the success of client events.
- Sales Performance Tracking: Prepare and maintain regular sales reports, monitoring KPIs such as revenue, bookings, and conversion rates to assess performance and identify opportunities for growth.
- Market Research & Strategy: Conduct research to identify new clients, analyze industry trends, and stay informed on competitive offerings to develop effective sales strategies.
- Administrative Support: Provide essential administrative support to the sales team, including managing calendars, scheduling appointments, and preparing sales documents and presentations.
- Cross-Department Collaboration: Work collaboratively with other hotel departments to optimize resources, coordinate sales efforts, and maximize revenue-generating opportunities.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Degree/Diploma in Business, Hospitality Management, Sales, Marketing, or a related field preferred
- Minimum of 2-3 years of experience in sales, event coordination, or hospitality, with a proven track record of managing client relationships and securing bookings
- Demonstrated ability to provide exceptional customer service, with a focus on understanding client needs and delivering personalized solutions.
- Knowledge of using sales and CRM software
- Proactive in addressing client concerns and troubleshooting issues to ensure smooth event execution and customer satisfaction.
Salary
Competitive
Monthly based
Location
, Merti, Isiolo, Kenya, Isiolo, Kenya
Job Overview
Location
, Merti, Isiolo, Kenya, Isiolo, Kenya
