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JOB DESCRIPTIONS


JOB SUMMARY

Responsible for acknowledging, navigating and completing guest requests using our internal communication system, as well as the balancing of systems Opera and Marsha. Handling administrative duties in a smooth and timely manner - Allocating Rooms for ALL arrivals based on Preferences, VIP Status, Internal and External Request.


Responsibilities

  • Assign guest rooms according to guest requests and preferences wherever possible
  • Communicate and coordinate between Style (Housekeeping), Welcome Office and Engineering to ensure all guests have appropriate rooms assigned in a timely manner
  • Coordinate the pre-registration/check-in of arriving groups
  • Assign rooms in order to maximise rooms revenue on a daily basis 
  • Be a role model within the department, assisting the team to perform their role when required
  • Have a flexible approach to your job
  • Support the Welcome Office with the daily operation where necessary, including processing check-in, check-out, answering the telephone and handling guest complaints
  • Be a JW brand ambassador, ensuring the brand’s voice is present in your interactions with guests and talen


CANDIDATE PROFILE

Experience 

  • Previous experience working within a Reservations or Front Desk preferred. Basic Fidelio and Marsha knowledge essential.

Skills and Knowledge

  • Strong Communication skills (verbal, listening, writing)
  • Innovative
  • Pro-active and reliable
  • Able to work alone and within a team

What we are looking for

  • Strong organization and multi-tasking skills
  • An analytical way of thinking
  • Strong problem-solving and decision-making skills
  • Confidence interacting with guests 
  • Good communication skills – both written and verbal English
  • The ability to work independently 
  • Previous experience working in five star, luxury/lifestyle hotels
  • A positive mindset
  • A genuine passion for working in hospitality


Salary

Competitive

Monthly based

Location

London, England, United Kingdom

Job Overview
Job Posted:
3 weeks ago
Job Type
Full Time
Job Role
Education
Bachelor Degree
Experience
2- 3 Years
Slots...
1

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Location

London, England, United Kingdom