JOB DESCRIPTION
Responsibilities
- Keep and maintain a healthy pipeline of potential retail mass market (unregistered businesses and personal) customers, to whom products and solutions are offered based on their needs.
- Responsible for onboarding of customers through medium know your customer (MKYC) and assisting them to upgrade to enhanced know your customer (EKYC).
- Guide prospective customers to self-onboard via the app or onboard them via the agency app.
- Educate customers on the use of USSD and other digital platforms to transact.
- Where necessary, mobilize cash from unregistered businesses. This cash should be digitized (e.g. deposited into Affinity mobile money wallet) as early as possible or recycled to customers who may need cash.
- Participate in sales and activation campaigns to drive customer on-boarding.
- Manage a portfolio of personal customers and unregistered businesses, understanding their needs and providing relevant and digital solutions to them.
- Develop and maintain excellent relationship with all customers, underpinned by sector understanding and being empathetic to the customer.
- Deliver against individual targets, also contributing to Hub/Branch and company-wide targets.
- Gather information from customers who wish to borrow and forward to the assigned branch for processing.
- Provide feedback to hub supervisor/branch sales manager on the activities of competitors.
- Ensure that all KYC requirements and documents are accurate, adequate and up to date for all customers.
- Use customer information proactively in the prevention of fraud.
- Adhere to policies and procedures ensuring that customer funds are deposited into customer accounts without suppression.
- Perform any other duties assigned by his/ her supervisor
Key Skills and Requirments
- Strong selling and relationship management skills
- Critical thinker with good analytical skills
- Results oriented and problem-solver
- Customer-oriented and commercial awareness
- Pays attention to details
- Commitment to achieving financial inclusion using digital solutions
- Digitally-savvy and curious about technology as a tool to solve financial problems
Education
- A minimum of high sch certification (WASSCE) or equivalent from any second cycle institution.
- 1 year working experience in sales preferably from a financial institution in the same capacity is an advantage
Salary
Competitive
Monthly based
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
Job Overview
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
