Key Responsibilities:
Customer Service and Visitor Management:
- Greet visitors, determine their needs, and direct them to the appropriate person or department.
- Answer and direct incoming phone calls in a professional manner, taking messages or transferring calls as needed.
- Handle inquiries from clients, customers, or employees and provide accurate information.
- Maintain a welcoming and professional reception area.
Scheduling and Appointments:
- Schedule appointments and meetings for staff members, ensuring proper coordination and availability.
- Assist in organizing meeting rooms, setting up necessary equipment, and preparing materials for meetings.
- Maintain calendars and ensure all appointments are confirmed and tracked.
Administrative Support:
- Perform clerical duties such as filing, photocopying, faxing, and managing correspondence.
- Maintain office supplies and order new supplies as needed.
- Process and distribute incoming and outgoing mail or packages.
- Manage and update contact lists and databases for the office.
Record Keeping and Documentation:
- Maintain visitor logs, office records, and documents related to the organization’s operations.
- Ensure that confidential information is handled and stored securely.
- Assist in maintaining company policies and procedures documentation.
Office Coordination:
- Coordinate with other departments to ensure the smooth operation of daily office activities.
- Assist with the management of office facilities, including the maintenance and cleanliness of common areas.
- Help with organizing company events, workshops, or employee activities.
Qualifications:
- High school diploma or equivalent; additional training or certification in office administration is a plus.
- Proven experience in a receptionist or administrative support role is preferred.
- Familiarity with office management systems and basic office equipment (e.g., phones, printers, fax machines).
Key Skills:
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Professional and friendly demeanor with exceptional customer service skills.
- Proficiency in office software (e.g., Microsoft Office Suite) and general office equipment.
- Ability to handle multiple phone lines and prioritize tasks effectively.
- Attention to detail and accuracy in documentation.
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Job Overview
Location
Accra, Greater Accra Region, Ghana
