JOB DESCRIPTIONS
Job Summary:
We are seeking a friendly and professional Receptionist to join our team. In this role, you will be the first point of contact for clients, visitors, and callers, ensuring a welcoming, efficient, and safe experience. Your duties will include greeting guests, managing appointments, handling phone calls, and maintaining a clean and organized reception area. A strong focus on customer service, organization, and communication will be essential to the success of this role.
Key Responsibilities:
- Greet and Welcome Visitors: Ensure all visitors feel welcomed with a friendly and professional demeanor. Provide them with any necessary information and guide them to their appointments or destinations.
- Answer Questions & Provide Information: Assist visitors and callers by answering inquiries and providing accurate information about the company, services, or general directions.
- Manage Appointments & Schedules: Coordinate and manage appointments, meetings, and schedules. Ensure the reception area is informed of any changes or updates to appointments.
- Handle Phone Calls & Correspondence: Answer, screen, and direct phone calls in a professional manner. Manage incoming mail, emails, and other forms of correspondence, ensuring timely responses and delivery.
- Provide Assistance & Resolve Issues: Assist visitors and staff with any requests or concerns. Address and resolve any issues or complaints efficiently and courteously.
- Maintain Reception Area: Keep the reception area clean, organized, and stocked with necessary materials. Ensure the area is always tidy and presentable for visitors.
- Ensure Safety & Security: Monitor visitor access and maintain security protocols. Ensure all visitors sign in and out, and adhere to safety procedures as necessary.
Qualifications:
- Proven experience as a receptionist or in a customer service role preferred.
- Excellent communication skills, both verbal and written.
- Strong organizational and multitasking abilities.
- Professional and friendly demeanor with a customer-first attitude.
- Ability to handle confidential information with discretion.
- Basic knowledge of office equipment and phone systems.
- Proficiency in Microsoft Office Suite or similar software.
- Ability to work independently and as part of a team.
Salary
Competitive
Monthly based
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
