Program Director

Role and Responsibilities

• Independently lead and motivate diverse teams on various types of projects in a fast-paced environment while also managing a team of Project Managers
• Oversee projects led by your direct reports to ensure everything stays on track, on budget, within scope, and follows internal processes
• Ability to lead projects while also leading a team of 2-3 direct reports
• Manage project scope, timeline, budget, issues, risks, dependencies, and deliverable outcomes
• Lead on-time, on-budget delivery of digital projects, following internal processes, resulting in a high degree of client and internal team member satisfaction
• Function as a Scrum Master to lead effective Agile ceremonies including stand-ups, retrospectives, sprint reviews, grooming, and planning
• Proactively monitor, report, and manage project scope changes, budget burn, and timeline risk
• Ability to understand a problem and work toward a solution by building consensus within the project team
• Serve as an advocate for the project team, ensuring that they are empowered and have the information needed to successfully create and deliver an excellent end product
• Ability to communicate (written and verbal) effectively and facilitate communication amongst the project teams, client stakeholders, and senior management
• Facilitate efficient meetings including producing detailed agenda, facilitating discussions, and ensuring action items are identified and followed up on
• Ability to adjust how information is communicated to various audiences, who each process information in their own way, have different working styles, and unique personalities 
• Foster a collaborative environment within the project team and direct reports
• Ability to resolve conflicts in a mature, productive, and positive manner
• Act as a key client contact and ensure their expectations are met and results are delivered
• Leverage current project management systems to make data-driven decisions and provide reporting as needed
• Work with the clients and product owners to ensure the realization of business goals in working solutions
• Develop domain expertise in the client's business space to drive results
• Ability to easily work with everyone from designers to developers to content strategists, and communicate across all levels in the company
• Partner with Client Service Executives and Business Development to scope, size, and solution new opportunities 
• Proactively analyze, propose, and implement process improvements
• Work with the Program Delivery leadership team to determine and implement best practices, new technology, and new processes
• Coach and mentor other team members 
• Effectively manage direct reports including project oversight, performance management, goal setting, conflict resolution, and career pathing
• Build strong relationships with client and internal team members to deliver success
• Contribute to the internal development of Agile and project management processes, deliverables, and standards
• Continue expansion and development of new skills, techniques, and tools through continuous learning

Preferred Qualifications

• BS/BA in a relevant program, or equivalent work experience
• 7+ years of project management experience of progressively increasing responsibility with at least 2 years of Agile experience
• 8+ years of experience working as a consultant or in an agency as a project manager
• Exposure to a wide variety of management techniques including Scrum, Agile, and/or Waterfall
• Worked with multiple teams simultaneously, consisting of 4 to 8 people
• Managed distributed or remote team members
• Experience delivering large digital-related projects ($1MM+, 9+ months)
• In-depth understanding of the digital development process and technologies 
• Proven organizational skills and focused attention to detail
• Experience in both Confluence / JIRA or equivalent tools for software development
• Experience with CMS platforms (Adobe Experience Manager, Drupal), eCommerce platforms (Magento, Shopify), and Google Analytics a plus
• CSM and PMP certifications are a plus
• Some Travel may be required
• Experience working in regulated environments such as financial services, pharmaceutical, and healthcare and experience with policies such as Sarbanes-Oxley, PCI, and/or CAN-SPAM a plus