JOB DESCRIPTION
About the role
As a Private Shopping Assistant, you will be assisting the Private Client Manger with servicing the client, this might be during an appointment or making arrangements before or afterwards. You’ll be accountable for making all the arrangements of the appointment including; room booking, acting as a ‘runner’ for size swaps and alternatives and spotting additional needs of the client.
As well as the above you will also:
- Arrange add on services. This may include; alterations, restaurants, beauty appointments, parking, and other services across the store.
- Developing effective relationships and having meaningful conversations with clients to build rapport and trust. Your relationships will allow you to gather and plan client needs in the absence of the PCM.
- Processing transactions for the Private Client Managers. These can often be quite complex.
- Investigating quotes for dispatch and delivery arrangements, both locally and internationally as required through our in-store specialist teams.
About you
You will be a strong communicator, be able to create genuine long lasting relationships and also stay positive under pressure. A successful assistant is one that is resilient and can adapt to change throughout your working day, who will not shy away from any queries or tasks.
We are looking for passionate candidates who have the following skills and behaviours:
- Essential that you are fluent in Arabic and English
- You will be passionate about delivering the very best for our clients, and luxury service standards at all times.
- Have the ability to hold engaging and meaningful conversations with clients.
- Taking the initiative and being able to think on your feet.
- Pre-emptive and pro-active: acting upon client insight and anticipating their wants and needs.
- You will be organised and methodical in your approach to any given task.
- Team player and collaborative style.
- Cultural awareness and worldly knowledge.
- Depth and breadth of luxury product knowledge, both within Harrods and beyond.
Salary
Competitive
Monthly based
Location
London, England, United Kingdom
London, England, United Kingdom
