JOB DESCRIPTIONS
Key Responsibilities
- Be the first point of contact for our new and existing customers looking to have a new boiler installed or serviced.
- Work with information supplied by lead generation firms (Boiler Guide, CheckATrade), social media and recommendations.
- Be responsible for setting up appointments for surv eyors and engineers, sending links for photo surveys and keeping track of meetings.
- Control the management of the engineers' diaries, scheduling appointments and following up open jobs until completion to ensure smooth operations.
- Use our client's CRM software to track appointments and keep customer information updated.
- Provide general data entry and undertake some lead generation.
- Own the generation and dissemination of quotations, sales orders and invoices.
Skills & Experience
- Previous experience in customer service and showcase excellent customer service skills.
- Be fully competent on a computer with excellent working knowledge of MS Office (Word/Excel).
- Excellent written and oral communication skills face to face and by email.
- Happy to work in a fully remote role.
- Calm and confident telephone manner, approachable with the ability to build a rapport with a wide range of people.
- Be reliable and punctual.
- Positive 'can do' attitude.
- Genuine passion to support clients with any questions, queries or concerns.
- Excellent organisational skills.
- A Sales and/or Plumbing and Heating background would be an advantage
Salary
Competitive
Monthly based
Location
, Ouaka, Ouaka, Central African Republic, Ouaka, Central African Republic
Job Overview
Location
, Ouaka, Ouaka, Central African Republic, Ouaka, Central African Republic