JOB DESCRIPTION
Key Responsibilities
- Prompt Lead Response: Monitor and respond to incoming SMS inquiries in a timely and professional manner.
- Consultative Conversations: Ask relevant, open-ended questions (e.g., about health goals, past treatments) to understand each individual’s situation and comfort level.
- Scheduling: Coordinate phone consultations via Calendly (or similar tools) if a lead requests a more in-depth phone conversation.
- Intake & Documentation: Accurately capture important details in our CRM and scheduling platforms (training provided)
- Relationship Building: Demonstrate empathy and genuine curiosity, ensuring potential clients feel heard and supported—rather than rushed.
- Follow-Up: Engage in brief, personalized follow-ups if leads need additional information or a nudge to schedule an appointment.
Qualifications
- Strong Communication Skills: Excellent written communication for SMS outreach, plus clear verbal communication when handling scheduled calls.
- Curiosity & Empathy: A genuine interest in understanding each individual’s background, goals, and concerns.
- Tech-Savvy: Comfortable learning new platforms; prior experience with CRMs, telehealth software, or scheduling tools is a plus (we provide full training in Go High Level and DrChrono).
- Excel experience: We want to make sure you are familiar with basic setups on excel if requested.
- Healthcare/Wellness Interest: Familiarity or enthusiasm for medical or wellness services (e.g., telehealth, chiropractic, physical therapy, concierge medicine) is beneficial.
- Reliable Availability: Able to quickly respond to leads throughout the day, even if messages/calls are sporadic.
- Attention to Detail: Meticulous in taking notes, updating systems, and following privacy guidelines.
Working Conditions
- Location: This is a remote, part-time position.
- Hours: Flexible schedule but must be available to respond rapidly to inbound leads as they arise. Most leads will be on East Coast Hours (estimated 16:00 to 24:00 GMT).
- Compensation: Competitive part-time base salary.
Salary
Competitive
Monthly based
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
Job Overview
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana