JOB DESCRIPTION
Job Responsibilities
- Schedule follow-up actions and enter relevant information into the CRM system after each customer visist to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities
- Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching
- Look for opportunities during service interactions to bridge customer needs to additional products/services offered by the organization
- Provide advanced product/service information and respond to complex customer questions about the product/service
- Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards
- Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required
- Interview the customer, following a complex multi-level sales script, to clarify the customer's requirements. And/Or assist in conducting interviews with potential customers to collect client requirements, making detailed notes
- Record and process custom/special customer orders, often dealing with ambiguous delivery expectations
- Maintain and lead periodic check-ins with key customers to ensure they're receiving the most value from the product/service
Education
Bachelor Degree in Mechanical Engineering or Equivalent is prefrable
Required Qualifications & Skills
Minimum Experience:
Minimum two years of experience.
Job-specific Skills:
- Communicates Effectively
- Masters Service Conversations
- Navigates Customer Challenges
- Customer Focus
- Service Into Sales
- Builds Customer Loyalty
- Customer-Focused Approach
- Data Collection and Analysis
- Diagnoses Needs with Questions
- Initiates Compelling Sales Conversations
- Planning and Organizing
- Action Oriented
- Optimizes Work Processes
Salary
Competitive
Monthly based
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
Job Overview
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
