JOB DESCRIPTION
In this role, you will be responsible for:
- Delivery of the highest levels of the Member experience where customer centricity is the key focus.
- Attention to activities which support Business growth/ development (proactive Coaching, Awareness & Up Education, support for S&M initiatives and Country/ Regional goals). Adding Value in every interaction!
- First line response in supporting Member needs, effectively handling all interactions and providing positive outcome in every instance for the Member.
- WOW service delivery
- Adherence to Service/ Business Targets: key to the success of the position.
- Member records maintenance
- An Ambassador for Herbalife brand in line with corporate values and EMEA goals to assure the Brand & image is maintained
Our Requirements:
- Matric equivalent essential
- Minimum 2 years extensive customer service experience
- An outgoing and positive attitude with the ability to positively influence.
- Excellent Call Center experience
- An exceptional service track record with proven levels of focus within this arena
- A desire to exceed Members expectations and passionate about making a positive contribution to the team, internal customers and Members
- Highly capable of engaging with Members to coach, up educate & positively influence
- A fast learner with experience of change management
- A self-motivator with excellent organizational skills
- Demonstrates excellent verbal and written communication skills.
- Excellent interpersonal skills.
- Command of the English language (in addition to local language)
- PC literacy is essential.
- Strong skills on Microsoft tools
- Ability to work independently and as part of a team
We offer:
- 5% Provident fund employer contribution.
- Lunch Allowance.
- Transport Allowance.
- 100% Medical Aid cover.
- Performance Bonus.
- Up to 50% of discounts for Herbalife products.
- Free products in the office.
Salary
Competitive
Monthly based
Location
Kumasi, Ashanti Region, Ghana
Job Overview
Location
Kumasi, Ashanti Region, Ghana
