JOB DESCRIPTIONS
RESPONSIBILITIES
- Technical Support:
- Provide first and second-level technical support to end-users through multiple communication channels (e.g., phone, email, remote tools).
- Diagnose and resolve hardware, software, network, and other IT-related issues promptly and efficiently.
- Escalate complex technical problems to Level 3 teams, ensuring detailed documentation and timely resolution.
- Troubleshoot issues with Windows client systems (Windows 10 and 11) and peripheral devices such as workstations, printers, and scanners.
- Monitoring and Maintenance:
- Manage and maintain monitoring solutions to proactively identify and address potential IT issues before they impact users.
- Monitor the performance of IT systems, ensuring the smooth operation of critical services.
- System Configuration and Management:
- Configure and set up computer systems, software applications, and peripherals for end-user’s onboard vessels.
- Maintain and manage user accounts, permissions, and access rights using Active Directory and other tools.
- Troubleshoot and resolve hardware issues related to workstations, printers, and other devices.
- Ensure compliance with IT policies and security standards while performing administrative tasks.
- Server and Active Directory Support:
- Possess basic knowledge of handling L2 activities in physical servers, virtual servers, and virtual environments such as Hyper-V.
- Handle basic Active Directory tasks, including creating and modifying user accounts, security groups, and permissions.
- Product and Process Improvement:
- Assume responsibility for specific software products as an IT product specialist, ensuring their optimal performance.
- Identify opportunities for improvement in IT support processes and contribute to continuous improvement initiatives.
- Documentation and Reporting:
- Document support activities, resolutions, and technical solutions in a centralized knowledge database.
- Generate reports on support metrics, recurring issues, and system performance to identify areas for improvement.
WHAT WE ARE LOOKING FOR
- Experience 3 to 6 Years:
- Proven experience in providing IT support, preferably in a maritime or similar industry.
- Educational Background:
- A university degree in Information Technology or an equivalent qualification.
- Technical Skills:
- Advanced understanding of computer hardware, networks, and peripherals.
- Proficiency in troubleshooting Windows client systems (Windows 10 and 11).
- Familiarity with workstations, printers, scanners, and other peripheral devices.
- Proficiency in Windows operating systems for servers and clients.
- Familiarity with Microsoft Office Suite and other commonly used software applications.
- Knowledge of IT monitoring tools and their management.
- Certifications:
- IT certifications such as Microsoft Certified IT Professional (MCITP), CompTIA Network+, or similar are a strong plus.
- Competencies:
- Strong problem-solving and analytical abilities with keen attention to detail.
- Excellent communication and customer service skills to effectively interact with end-users and technical teams.
- Team player mentality, fostering collaboration among internal IT teams, external stakeholders, and business units.
Salary
Competitive
Monthly based
Location
, Chhindwara, Madhya Pradesh, India, Madhya Pradesh, India
Job Overview
Location
, Chhindwara, Madhya Pradesh, India, Madhya Pradesh, India
