Manager - Sales Business Intelligence .Sales and Distribution

Job Description

We at MTN Cameroon are a purpose and value-led organization.

At MTN Cameroon we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. 

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Responsibilities

Operational Delivery

• Manage the BI and Channel teams under his responsibility
• Develop BI content (reports, dashboards, scorecards, analytic solutions), in collaboration with the team, to provide data necessary to effectively make business decisions and measure goal attainment and overall performance 
• Ensure dashboards are regularly updated to enable the regional and partners teams to monitor the business performance and KPIs (Financial and Non Financial)
• Oversee forecasting/planning, reporting, analytics, target setting and management, sales support, sales compensation design and administration, sales IT and Technology Enablement. 
• Collate, analyze, and evaluate data to increase sales productivity and performance in Sales & Distribution division. This includes providing recommendations on an optimal incentive structure to boost channel performance
• Oversee GTM readiness for all sales initiatives. (with cross functional departments)
• Continuously evaluate regional performance and identify areas for improvement. 
• Oversee Engine Room activities by driving key business metrics and producing dashboards to provide 360-degree view of the business. 
• Guide the sales operational business plan and escalate any deviation on a periodic basis. 
• Support analysis on ROI regarding potential business development initiatives. 
• Conduct periodic audit on S&D financial numbers vs. available data and escalate 
• Define and execute the internal and external performance management framework. 
• Define and ensure the implementation of tools and metrics to measure performance of sales and distribution activities. 
• Undertake work-stream planning process Including inception, technical design, development, testing and delivery of BI solutions that emphasize speed to market results
• Guide business areas identifying new data needs and delivery mechanisms for reporting information as well as self-service solutions
• Management and monitoring of Sales and Distribution budget and Cost of Sales
• Follow up internal and external sales and distribution performance to ensure alignment with defined business performance principles and expected outcomes.
• Work with business areas to adapt their business processes to effectively use enterprise data sources for information and analytical needs

Qualifications

Education:

• Minimum of 4 years tertiary qualification in Quantitative/ Business Administration /Management of Information Systems / Sales Management/Marketing
• Bachelor’s degree in IT or relevant field (Master’s degree in IT preferable or relevant professional qualification will be advantageous)
• Fluent in language of country with basic command of English

Experience:

• Minimum of 5 years’ experience in a Business Intelligence / Data Analytics role, with experience in supervising/managing others; 
• Experience working a Sales & Distribution in FMCG or Fintech
• Working experience in BI, customer and point of sales insight or data analytics related senior role
• Knowledge of modern Big Data platforms and Open-Source solutions to database, data analysis, and data management.
• Deep knowledge and experience in data reporting/visualization tools (Power BI, Tableau)
• Deep knowledge and experience in data analytics tools (SQL, Python, SAS, etc)
• Experience working in a medium to large organization.

Experience:

• Minimum of 5 years’ experience in a Business Intelligence / Data Analytics role, with experience in supervising/managing others; 
• Experience working a Sales & Distribution in FMCG or Fintech
• Working experience in BI, customer and point of sales insight or data analytics related senior role
• Knowledge of modern Big Data platforms and Open-Source solutions to database, data analysis, and data management.
• Deep knowledge and experience in data reporting/visualization tools (Power BI, Tableau)
• Deep knowledge and experience in data analytics tools (SQL, Python, SAS, etc)
• Experience working in a medium to large organization.

Industry / Certifications

• Microsoft Certified Data Analyst Associate
• Google Certified Data Analyst
• Azure Certified Data Engineer or Azure Certified Data Fundamentals

Competencies:

Functional Knowledge: 

• Customer Persona/Journey Design & Personalization
• Customer Experience Management
• Customer Service & Experience Technologies
• CX design and implementation
• Channel Analytics & Optimization
• Bot Training & Prompt Engineering 
• AI Based Chatbots Management 
• Machine Learning and Natural Language Processing 

Skills

• Analytics and Data Storytelling
• Strategic Thinking
• Organizational Agility
• Digital mind-set
• Problem Solving Ability.
• Decision Making
• Conflict Management
• Numerical
• Project Management
• People Management
• Executive Presentation
• Improvement Driver 
• Supportive People Manager 
• Relationship Manager 
• Results Achiever 
• Communication and presentation

Behavioural Qualities

• Adaptable
• Problem solving
• Complete candour
• Culturally aware 
• Emotional Maturity
• Innovation 
• Relationship Builder 
• Operationally Astute 
• Integrity
• Leadership

Team Player