JOB DESCRIPTION
This position supervises all Quality staff members who support their assigned portfolio. He/she is responsible for the accuracy of evaluations, analysis and overall performance of Quality staff members, as well as the skill level and development of the employees in their teams.
- Supervise quality work group of clients with multiple programs or lines of businesses; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
- Maintain accurate metrics of direct reports individual performance as well as overall team level performance
- Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans
- Develop strong working relationships with key Business stakeholders, internal and external
- Oversee audits of key support processes within each account and recommends changes
- Demonstrated ability to comprehend, analyze, and interpret.
- Solid understanding of the organization's business operations and industry.
- Demonstrated ability to foster customer service disposition and sense of professionalism for self and team.
- Excellent attention to detail.
- Demonstrated ability to take initiative and ownership with focus on continuous improvement.
- Demonstrated ability to mentor, coach and provide direction to a team of employees.
- Demonstrated ability to lead team in organizing and prioritizing projects in a fast-paced and deadline-oriented business environment.
- Advanced Microsoft Office skills
- Demonstrated business acumen.
Location:GHA Accra - No 18, Castle road North Ridge
Salary
Competitive
Monthly based
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
Job Overview
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
