Learner Hub Community Engagement Intern

JOB DESCRIPTION

RESPONSIBILITES

Hub Operations & Learner Support

• Oversee day-to-day operations of the learner hub, ensuring it remains a well-organized, welcoming, and resourceful space.
• Assist learners with hub facilities, answer queries, and provide guidance on available resources.
• Maintain and manage the hub schedule, ensuring optimal use of space and alignment with learner needs.
• Ensure learning materials, equipment, and community resources are readily available.
• Gather feedback from learners to improve the hub experience and escalate major concerns to management.
• Act as the first point of contact for learners and be prepared to handle emergencies or unexpected situations in the hub.

Community Engagement & Events

• Support with the development and execution of learner engagement plans that increases participation and interaction in both physical and virtual spaces.
• Support with the planning, coordination, and execution of community events, such as networking sessions, game nights, workshops, study groups, and mentorship meetups.
• Identify and empower learner champions and ambassadors to encourage peer mentorship and collaboration.
• Stay updated with learner needs and industry trends to ensure community engagement strategies remain effective and innovative.
• Drive inclusive initiatives that ensure all learners feel represented and supported, including underrepresented groups.

Virtual Community Management

• Foster a positive and inclusive virtual learning community via community and communication platforms.
• Share relevant updates, learning resources, and announcements to keep learners engaged.
• Moderate discussions to ensure conversations remain productive, professional, and free from spam or inappropriate content.
• Provide virtual support to learners, guiding them on navigating their learning journey and connecting them to necessary resources.
• Track community engagement metrics to assess online participation and develop strategies for improvement.

Communication & Feedback Collection

• Develop and implement communication strategies to promote learner engagement across various channels..
• Collaborate with the content team to create and promote high-quality content, including newsletters, blog posts, and event highlights.
• Collect learner feedback through surveys, polls, and direct interactions to improve hub activities.
• Ensure smooth communication between learners, coordinators, and ALX staff, acting as a bridge between different stakeholders.
• Provide monthly reports on learner engagement, participation rates, and hub effectiveness.

REQUIREMENTS

Essential

• Bachelor's degree in communications, marketing, education, or a related field.
• Ability to handle learner concerns professionally, de-escalate conflicts, and provide effective resolutions.
• Ability to work independently, take ownership of projects, and think creatively about learner engagement strategies.
• Strong interest in education, community building, and peer mentorship.
• Strong organizational and time management skills to oversee hub operations and event coordination.
• Proficiency in virtual community management, including moderating discussions and sharing updates on communication platforms.

Preferable

• Prior experience in student leadership, community engagement, event planning, or customer service.
• Familiarity with WhatsApp, social media, online communities, and virtual collaboration tools.
• Experience in planning and executing community events, networking sessions, or mentorship programs.
• Knowledge of industry trends and best practices in learner engagement and community building.

Attributes

• Courage: Willingness to speak up, challenge the status quo, and embrace new challenges.
• Humility: Openness to learning, seeking help when needed, and a focus on serving others.
• Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.
• Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.
• Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.