Your responsibilities will include:
- Building value based customer relationship
- Gathering intelligent product feedback and recommendations from the customers
- Developing customer focused processes for ensuring customer success
- Applying domain expertise to close deals
- Ensuring high user adoption of customer success management application
- Implementing best practices to improve customer success
- Ensuring smooth onboarding handoff
Skills you'll need:
- A passion for customer success and laser focus on providing customer value;
- 4+ years of overall experience in dealing with customers;
- Ability to understand, articulate, interact with, and manage customer expectations;
- Open to travel to customer locations on short notice, when required;
- Experience dealing with large, complex accounts building relationships at C- Level;
- A 4-year degree in any field;
- PMP is an added advantage;
- Knowledge of how enterprise implementations, professional services, support processes work – will be a definite plus.
Salary
Competitive
Monthly based
Location
, Heredia Province, Heredia Province, Costa Rica, Heredia Province, Costa Rica
Job Overview
Location
, Heredia Province, Heredia Province, Costa Rica, Heredia Province, Costa Rica