JOB DESCRIPTIONS

Responsibilities

• You will manage the relationship of a defined number of CSI/MNC and SC customers and prospects in the Technology sector, serving as the primary contact for the customer and coordinating the account with regards to Trade Lane involvement.
• You will seek and prospect for Strategic Customer targets to win new customers in the Technology sector.
• You will ensure that Key Account activities are aligned with the global/regional Technology sector strategy.
• You will deliver the regional and country customer budget by maintaining a healthy pipeline, good contractual performance, and proactive thinking.
• You will work on regional customer initiatives and implement global business plan contents for the Technology sector.
• You will collect relevant customer information for the RFI/RFP/RFQ and prepare documents for customer implementation to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's).
• You will coordinate with Program Managers on account planning, customer enquiries, and business reviews.
• You will consult regional/global sector Heads on potential solutions and best practices in relation to the Technology sector.
• You will maintain knowledge and awareness of competing products/services, discount, and pricing structures in the Technology sector, and how best to service and motivate key accounts to stay with the business.
• You will ensure that profitable sales volume and strategic objective targets are met through assessing, clarifying, and validating consumers’ needs on an ongoing basis.
• You will lead solution development for the identified improvement areas, coordinating the involvement of any relevant business personnel, and develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction.
• You will take part in the strategic account planning process in which departmental financial targets, performance objectives, account management standards, and critical milestones over specific periods of time are decided upon.
• You will review target achievement and create reports for senior management.
• You will respond to customer enquiries/complaints.
• You will conduct high-quality presentations of the entire range of standardized products to customers.
• You will develop target lists of new business within the existing portfolio and continuously review and update the pipeline.
• You will negotiate with Technology customers on contractual terms of service provision that are aligned with corporate sales policy and procedures.
• You will adhere to approved credit limits granted to customers and enforce previously agreed payment terms.
• You will prepare and realize planned sales calls, reporting activities, quotes, sales calls, and other information through the customer database system, i.e., Sales360.
• You will maintain Sales360 record keeping and estimate preparation and follow-ups.
• You will constantly improve your professional skills by attaining relevant certifications.

Requirement 

• Good understanding of the Technology sector in the forwarding industry.
• Experience with customers
• Ability to identify customer needs by gathering information and building long term relationships.
• Ability to work in a team environment and transfer of knowledge to team members
• Ability to work under extreme pressure with minimal supervision.
• Ability to communicate effectively on all levels
• Ability to use initiative and be a self-starter
• Creativity and problem-solving capabilities
• Ability to use sound judgment, manage risk and anticipate impact on overall business
• Minimum of 4 years in working experience in a marketing/operations/ sales position.
• A bachelor’s degree in Sales, Business Management, Communications, Marketing, Customer Relationship Management, Business Administration or any other related field.
• Matric is a requirement
• Preferable tertiary education including diploma an advantage.