Provide IT support for TTS employees and contractors
Solve tickets in our Helpdesk system
Onboard new hires and offboard leavers
Order and configure hardware (laptops)
Manage access requests to different systems
Maintain and manage our current fleet of core SaaS applications: 1Password, Atlassian, Google Workspace, Jamf Pro, Microsoft 365, Okta, Slack, Asana, Mode, and internal tools (TMS, AdminUI, CSC)
Monitor Vanta and act proactively to ensure compliance with ISO 27001, SOC 2, and PCI DSS
Create stellar documentation regarding recurring issues and their solutions
The Ideal Candidate:
You put the user first and have a passion for service and support.
You have junior to mid-level experience working for an IT Support team.
You have experience using technologies such as Google Workspace and Okta
You have experience supporting end-users with issues concerning macOS and Windows.
You know your way around macOS and have experience in tools such as Jamf Pro
You are fluent in English, a major plus if you can speak French!
