Responsibilities:
- Bridge the gap between the Customer Service/Logistics team and Engineering by helping resolve technical issues
- Develop a deep technical understanding of the Pod to fully understand its capabilities, troubleshoot systems, and execute world class customer support
- Collaborate with the Product Management team to define, implement, and facilitate on-going data gathering and reporting that directly impacts the product development cycle
- Develop, monitor and summarize customer satisfaction, support, and other related metrics to management along with proactive recommendations to improve customer support
- Design, build, automate and operate test systems to perform functional testing on product to determine operating condition
- Support Customer Experience by troubleshooting escalated cases
- Develop and manage support and operations tools, processes, and people, and when necessary, providing direct, on-site customer support
Requirements:
- 1-3 years of web and/or experience with React
- Expertise in scripting languages such as; Python, React, Javascript or Bash
- Previous experience in a customer-facing role (Support, Solutions Consulting, etc.)
- The ability to be flexible, learn, and adapt
- Operate at the lowest level of detail
- Ability to be part of an “on call” after-hours rotation team
Salary
Competitive
Monthly based
Location
San Francisco, California, United States
Job Overview
Location
San Francisco, California, United States