Human Resources (HR) Manager

JOB DESCRIPTION

KEY RESPONSIBILITIES: 

HR Transformation: 

Analyze current HR processes, identify inefficiencies, and develop strategies to enhance workflows, automate tasks, and improve the overall HR service delivery model.

Spearhead the transformation of HR operations, ensuring the implementation of more efficient and sophisticated HR processes and systems.

Lead the change management efforts to drive a culture of continuous improvement within the HR team and across the organization, including training and support for the adoption of new systems and processes.

Introduce and optimize HR technology solutions that support automation and data analytics. 

Employee Administration: 

Oversee employee HR onboarding and offboarding processes.

Oversee all HR movements (transfers, promotions, confirmations, etc.).

Responsible for ensuring that records are accurately kept, and employee files are properly updated in the HRIS: employees benefit plans, health insurance, pension plans, and all personnel transactions such as hires, promotions, transfers, acting roles, performance reviews, and terminations.

Oversee leave programs (rotational schedules, sick leaves, casual leaves, maternity leaves, sabbatical leaves, etc.). 

Cross-Functional Collaboration: 

Collaborate with the Learning & Development Manager to implement training and compensation incentive programs. Provide inputs and recommendations.

Partner with the Recruitment Manager on staffing & payroll projections. Provide inputs and recommendations. 

Organizational Development: 

Lead all organizational development initiatives: succession planning, leadership development and teambuilding events, partnership with universities and training firms.

Company Policies & Employee Benefits: 

Develop, implement, and manage HR policies: leaves, promotion, performance management, etc.

Write directives / memos advising on all company policies and employee benefits.

Ensure that policies and procedures are communicated, understood, and respected. Respond to inquiries.

Make policy recommendations (updates, new policies, etc.). 

Payroll: 

Administer salary, payroll, and benefits programs for all employees. 

Employee Relations: 

Advise Management in appropriate resolution of employee relations issues.

Investigate accidents and disciplinary issues, in conjunction with the Health & Safety and Legal Departments.

Consult the Legal Department to ensure policies comply with local, state / regional / federal laws, identify legal requirements and government reporting regulations affecting HR and ensure that policies and procedures comply. 

Administration: 

Ensure compliance with Ghana Immigration requirements (visa, work & residence permits) for all foreign nationals (external visitors, suppliers, and employees).

Oversee the completion of all administrative tasks (bookings, transportation logistics, etc.). 

Facility Management: 

Oversee the management of the company facilities (offices and guesthouses): lease agreements, technical / maintenance issues, cleaning services, etc.

Develop and implement processes to enhance the maintenance and utilization of company facilities. 

Additional Responsibilities:

Responsible for managing external stakeholders: health insurance provider, cleaning services provider, etc.

Prepare presentations for the Board of Directors. 

Procurement:

Manage all Purchase and Service Order Agreements associated with the scope of work.  

Responsible for ensuring that all the necessary requests are raised on the Procurement / Accounting system (Sage X3).  

Follow-up with the releasing of approved funds.  

Finance:

Lead the preparation of the monthly budget.  

Develop and manage all budget items, including cost control and expenditure forecasting.  

Ensure the budget is in line with the department’s scheduled activities.  

Team Management:

Supervise the team to execute assigned projects within deadlines and budget.  

Develop and implement necessary measures to ensure flexible work practice and team building.  

Carry out performance appraisals and development plans (including training) with subordinate staff.  

Implement training and development program for staff in line with the organization’s technical and business needs.  

Coordinate the rotational schedule (on and off duty) of subordinate staff.  

QUALIFICATIONS:  

Bachelor's degree is mandatory, preferably in Business Administration. 

Master's degree is mandatory.  

Multicultural experience is mandatory.  

Proficiency in French is a plus.  

KNOWLEDGE & EXPERIENCE:  

A minimum of 10+ years of experience in a Consulting / Project Management role, or in Organizational Development. 

Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).  

Proficiency in key ERP systems (e.g., SAP, Sage) is a plus. 

Exceptional attention to details.

Critical thinking and objectivity.

Strong ability to maintain confidentiality and handle sensitive information.