Hotel Representative – Transport Services

JOB DESCRIPTION

Key Responsibilities

1. Guest Coordination & Customer Service

• Ensure timely and efficient pickups and drop-offs for hotel guests.
• Assist guests with transport-related inquiries and special requests.
• Maintain a professional and friendly presence at the hotel to provide excellent customer service.

2. Hotel & Transport Coordination

• Communicate with front desk staff and concierge teams to manage transport schedules.
• Monitor flight arrivals and departures to adjust transport schedules accordingly.
• Handle last-minute changes, delays, or special transport requests from hotel guests.

3. Booking & Scheduling

• Record transport reservations from hotel guests and ensure proper vehicle allocation.
• Update and manage transport logs, ensuring all trips are accurately documented.
• Coordinate with dispatchers and drivers to ensure smooth operations.

4. Issue Resolution & Quality Control

• Address and resolve any transport-related guest complaints or concerns.
• Conduct regular checks on transport service quality and ensure drivers maintain high service standards.
• Report incidents, delays, or issues to the Transport Manager for resolution.

5. Relationship Management

• Build and maintain strong relationships with hotel management and staff.
• Gather feedback from hotel partners to improve transport services.
• Represent the company professionally in all interactions with hotel personnel and guests.

Qualifications & Skills

• Diploma or degree in Hospitality, Business Administration, or a related field.
• 3+ years of experience in hospitality, customer service, or transport coordination.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel) and booking systems.
• Fluent in English (additional languages are a plus).
• Driver’s license is a plus.