Head of Operations-GH₵3500
Job Descriptions
Location:Achimota
Salary:GH₵3500 and above
Working Hours:6am-6pm
Job Summary
The Head of Operations will oversee the strategic and operational aspects of the company’s security services. This leadership role entails managing personnel, ensuring high-quality service delivery, maintaining client satisfaction, and optimizing operational performance to meet and exceed organizational goals. The ideal candidate is a proactive, strategic thinker with strong operational expertise, excellent leadership skills, and the ability to adapt to the dynamic needs of the security industry.
Key Responsibilities
- Develop and implement operational strategies aligned with the company’s mission and goals.
- Identify and pursue opportunities to improve efficiency, reduce costs, and enhance service delivery.
- Collaborate with executive leadership to develop long-term business plans and expansion strategies.
- Oversee daily operations of the security services, ensuring smooth and efficient processes.
- Establish and enforce operational policies, procedures, and quality standards.
- Monitor and analyze key performance indicators (KPIs) to drive continuous improvement.
- Lead and mentor department managers and staff, fostering a high-performance culture.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Identify training and development needs to enhance the skills of personnel.
- Build and maintain strong relationships with clients to ensure satisfaction and retention.
- Address client concerns and implement solutions to resolve issues promptly.
- Ensure services are tailored to meet client-specific requirements while adhering to company standard
Qualifications and Requirements
- Bachelor’s degree in Business Administration, Operations Management, Security Management, or a related field (Master’s degree is a plus).
- Minimum of 3-5 years in operations management, preferably in the security industry.
- Strong leadership and decision-making abilities.
- Exceptional organizational and multitasking skills.
- Excellent communication and negotiation skills.
- Proficiency in operational planning, process improvement, and performance monitoring.
- Financial acumen, including budgeting and cost management.
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Accra, Greater Accra Region, Ghana