JOB DESCRIPTIONS
Key Responsibilities
- Assume complete responsibility for learning from initial orientation and training programs conducted when joining the sales team by the Director of Groups & Events and all sales associates.
- Constantly gather, understand and apply the expanding knowledge of foods, beverages, technical equipment and inter-departmental procedures to the sales and planning process with the client through the Director of Groups & Events.
- Maintain an up-to-date planning information portfolio for easy reference in the sales and planning process.
- Effectively represent the Hotel in all telephone, written and personal contacts with potential, past and current clients with warm and friendly guest contact, an ever-present willingness to assist, and especially an obvious desire to welcome client business to the hotel.
- Follow all directions and guidelines shared by the Director of Groups & Events precisely asking questions to better understand any directions and guidelines which may be unclear.
- Keep all colleagues abreast of all information from the client which maybe vital to timely response.
- Prepare all typed materials (proposals, contracts, banquet event orders, change forms and all other inter-departmental forms) accurately and thoroughly realising the importance of such in order to ensure anticipated results.
- Assume responsibility for small groups as assigned by the Director of Groups & Events following all department sales and planning procedures precisely and at all times.
- Handle all type of events under the supervision of Director of Groups & Events.
Skills, Knowledge and Expertise
- Degree in hospitality management, marketing, public relations or relevant field is preferred
- Minimum three (3) years experience in a 5-star hotel preferably in Sales or Banqueting.
- Ability to work and communicate in a multinational environment
- Ability to work and communicate in a multinational environment
- Negotiation skills
- Selling skills
- Knowledge of food and menu preparation, service and presentation as well as pricing and cost strategies.
- Strong computer skills, including Microsoft Office, (Excel/PowerPoint/Word)
- Micros Fidelio Opera and Sales & Catering
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Job Overview
Location
Accra, Greater Accra Region, Ghana