JOB DESCRIPTIONS
Key Responsibilities:
- Supervise Departmental Managers: Oversee and coordinate the efforts of each departmental manager (Workshop Floor, Customer Service, Sales & Marketing, Finance, HR & Admin, Spare Parts).
- Set and Monitor Targets: Establish performance targets across departments, regularly track performance, and adjust strategies to ensure achievement.
- Build Customer Relationships: Maintain strong relationships with customers, ensuring a high level of service and addressing any escalated issues to improve customer experience.
- Reporting: Prepare and present operational and financial reports to the executive team or board.
Qualifications and Experience:
- Bachelor’s degree in Business Administration, Automotive Engineering, Mechanical Engineering, or a related field. A Master’s degree in Business Administration (MBA) will be an advantage.
- At least 8-10 years of experience in the automotive service or service industry, with at least 5 years in a senior management role
Key Skills and Competencies:
- Leadership and Strategic Vision: Strong leadership skills with ability to set clear goals and direction, align team efforts with business goals, and manage, motivate, develop, utilize and engage cross functional teams.
- Experience in building systems, guidelines and structures: Ability to design, implement and monitor systems, structures and guidelines to drive performance.
- Operational Expertise: Skilled in managing daily operations, ensuring safety and quality standards, and designing and streamlining workflows to maximize productivity.
- Customer-Centric Mind-set: Experienced in customer service and ability to drive a customer-focused culture. Works closely with the Customer Service Advisory Manager to enhance customer experience.
Personal Attributes:
- Problem-Solving Skills: Proactive, with the ability to identify issues early and implement effective solutions.
- Communication Skills: Excellent verbal and written communication skills to effectively collaborate with managers and other team members.
- Analytical Mind-set: Ability to make data-driven decisions, analyze trends, and adjust strategies accordingly.
- Adaptability: Ability to adapt to changing market conditions, emerging technologies, and evolving customer needs.
- Interpersonal Skills: Ability to relate to all levels of employees and customers.
- Goal-oriented, quality driven, growth mind-set and committed to continuous improvement and growth of the business.
- The ideal candidate should be innovative in finding ways to increase service efficiency, customer retention, and revenue.
Salary
Competitive
Monthly based
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
Job Overview
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
