Job Descriptions
The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.
Key Responsibilities
- Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.
- Ensure that LQA results are above 85%.
- Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards.
- Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
- Upon departure of guests, process the guest check out procedures. Inquire for last minute charges.
- Receive payment from guests. Settle the guest account and give copy of the invoice.
- Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
- Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
- Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
- Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
- Possess a working knowledge of the room reservation procedures.
- Maintain the neatness of his/her working area.
Skills, Knowledge & Expertise
- Hospitality Management bachelor’s degree or equivalent in any related field such as Administration or Tourism Management
- Minimum of two years experience in a customer service position
- Operational knowledge of front desk operations
- Luxury Hotel Experiences
- Communication skills
- Brief knowledge of hotel operations & Computer systems
- Knowledge in Microsoft Office (Word, Excel and PowerPoint)
- Knowledge of Opera
- Basic knowledge of Micros is a plus
Salary
1,500 - 1,993 GHS
Monthly based
Location
Accra, Greater Accra Region, Ghana
Job Overview
Location
Accra, Greater Accra Region, Ghana