Key Responsibilities:
Reception Management:
- Greet and welcome visitors, ensuring they feel valued and attended to.
- Answer and direct phone calls to appropriate personnel or departments.
- Manage the sign-in and sign-out process for visitors and employees.
Customer Service:
- Handle inquiries, complaints, and requests from visitors and clients promptly and professionally.
- Provide accurate information about the organization’s services, policies, or procedures.
- Ensure excellent customer service standards are maintained.
Administrative Support:
- Schedule appointments, meetings, and maintain an organized front desk calendar.
- Manage and distribute mail, packages, and correspondence.
- Maintain a tidy and organized reception area.
Communication and Coordination:
- Coordinate with other departments to ensure smooth visitor and client experiences.
- Relay messages and information to appropriate personnel in a timely manner.
- Assist in arranging travel and accommodations for staff or visitors, if necessary.
Security and Safety:
- Monitor access to the premises and ensure all visitors follow security protocols.
- Report any suspicious activity or safety concerns to the relevant authorities.
Technology and Record Management:
- Operate office equipment, including phones, computers, and printers.
- Maintain records of visitor logs, appointments, and inquiries.
- Update and manage databases or filing systems as required.
Qualifications:
- High school diploma or equivalent (Bachelor’s degree is a plus).
- Proven experience in a receptionist, front desk, or customer service role.
- Proficiency in Microsoft Office Suite and office management software.
Key Skills:
- Strong communication and interpersonal skills.
- Exceptional organizational and multitasking abilities.
- Ability to work under pressure and handle challenging situations professionally.
- Customer service orientation and problem-solving skills.
- Attention to detail and a professional appearance.
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Job Overview
Location
Accra, Greater Accra Region, Ghana
