Facility Management Associate

Job Summary

We are seeking an experienced and proactive Facilities Manager to oversee the management, maintenance, and optimisation of our extensive property portfolio. This crucial role requires a professional who can ensure the highest standards of property upkeep, tenant satisfaction, and operational efficiency across all our facilities. The ideal candidate will blend technical expertise with strong leadership skills to drive excellence in facilities management.

Job Description

Company Overview

Arundel Properties, a key member of the Dekan Holdings group, is a leading real estate company committed to excellence in property development, management, and consulting. We pride ourselves on our innovative approach to real estate solutions and our dedication to creating value for our clients and stakeholders. Our portfolio encompasses a diverse range of properties across Accra, including residential complexes, commercial spaces, and mixed-use developments.

Key Responsibilities

1. Strategic Facilities Management

• Develop and implement comprehensive facilities management strategies aligned with Arundel Properties' business objectives and industry best practices.
• Oversee the day-to-day operations of all facilities, ensuring optimal functionality, safety, and appearance of properties.
• Collaborate with senior management to plan and execute long-term facility improvements and expansions.

2. Maintenance and Repairs

• Establish and manage preventative maintenance programmes for all building systems, including HVAC, electrical, plumbing, and structural elements.
• Coordinate responsive repairs and maintenance activities, ensuring swift resolution of issues to minimise disruption to tenants and operations.
• Develop and maintain a network of reliable contractors and service providers for various maintenance and repair needs.

3. Budget and Cost Management

• Prepare and manage annual facilities budgets, including operational costs, capital expenditures, and maintenance reserves.
• Implement cost-saving measures and energy efficiency initiatives to optimise operational expenses without compromising quality.
• Analyse and report on facilities-related financial performance, providing insights and recommendations to senior management.

4. Health, Safety, and Compliance

• Ensure all properties comply with relevant health, safety, and environmental regulations.
• Conduct regular safety audits and risk assessments, implementing necessary measures to mitigate identified risks.
• Develop and maintain emergency response plans and procedures for all facilities.

5. Vendor and Contract Management

• Negotiate, manage, and review contracts with service providers, ensuring high-quality service delivery and value for money.
• Oversee the performance of outsourced services, including cleaning, security, landscaping, and specialised maintenance.

6. Tenant Relations and Satisfaction

• Act as the primary point of contact for tenant facility-related queries and concerns, ensuring high levels of tenant satisfaction.
• Conduct regular property inspections and tenant satisfaction surveys, addressing issues promptly and effectively.
• Collaborate with the property management team to maintain strong tenant relationships and high occupancy rates.

7. Sustainability and Innovation

• Develop and implement sustainability initiatives to reduce the environmental impact of our properties.
• Stay abreast of emerging technologies and best practices in facilities management, proposing and implementing innovative solutions to enhance property performance.

8. Team Leadership and Development

• Lead, mentor, and develop a team of facilities staff, fostering a culture of excellence and continuous improvement.
• Ensure all team members are properly trained in relevant skills, safety procedures, and company policies.

9. Reporting and Documentation

• Maintain accurate records of all facilities management activities, including maintenance logs, inspection reports, and financial data.
• Prepare regular reports for senior management on facilities performance, key metrics, and strategic initiatives.

The Ideal Candidate

We are looking for a dynamic professional who:

1. Has a proven track record in facilities management, preferably in a large-scale real estate or property management environment.
2. Demonstrates strong technical knowledge of building systems, construction practices, and facilities management best practices.
3. Possesses excellent leadership and team management skills, with the ability to motivate and develop staff.
4. Shows strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
5. Exhibits exceptional communication and interpersonal skills, able to interact effectively with tenants, contractors, and senior management.
6. Displays a proactive and innovative mindset, constantly seeking ways to improve facilities operations and tenant satisfaction.

Qualifications

1. Bachelor's degree in Facilities Management, Engineering, Construction Management, or a related field; Master's degree is a plus.
2. Minimum 8 years of experience in facilities management, with at least 3 years in a senior role overseeing multiple properties.
3. Professional certifications such as FMP (Facility Management Professional) or CFM (Certified Facility Manager) are highly desirable.
4. Strong knowledge of building management systems, energy management, and sustainability practices.
5. Proficiency in facilities management software and Microsoft Office suite.
6. Excellent project management skills and ability to manage multiple priorities effectively.
7. Thorough understanding of health and safety regulations and best practices in facilities management.
8. Knowledge of the Ghanaian real estate market and local building codes is a significant advantage.

What We Offer

1. The opportunity to play a key role in shaping the facilities management practices of a leading real estate company.
2. Exposure to a diverse portfolio of properties and the chance to work on cutting-edge facility management projects.
3. A dynamic work environment that encourages innovation and professional growth.
4. Competitive salary package commensurate with experience and qualifications.
5. Opportunities for career advancement within the larger Arundel Properties and Dekan Holdings group.
6. Ongoing professional development and training programmes.

Application Deadline: 20th September 2024