Engine Field Service Technician - Level II

JOB DESCRIPTIONS 

Responsibilities 

• Efficient Repairs: By diagnosing and completing less complex engine repairs on-site, you’ll minimize downtime for customers, ensuring their operations run smoothly.
• Customer Engagement: Your courteous and professional interactions will build strong relationships with customers, enhancing their overall experience and satisfaction.
• Proactive Service: Anticipating and promptly addressing customer needs will demonstrate your commitment to excellent service and reliability.
• Technical Expertise: Using specialized tools and following procedures to accurately diagnose and repair engines will showcase your technical skills and attention to detail.
• Preventative Maintenance: Performing scheduled maintenance will help prevent future issues, extending the life of engines and related components.
• Problem Escalation: By escalating unresolved issues to more experienced technicians or supervisors, you’ll ensure that complex problems are addressed efficiently, maintaining high service standards.
• Documentation Accuracy: Completing required documentation accurately will support warranty claims, quality control, and business operations, contributing to the company’s success.
• Health and Safety Compliance: Adhering to Health, Safety, and Environmental policies will ensure a safe working environment for yourself and others, highlighting your commitment to workplace safety.

Qualifications and Requirements 

• Apprentice Trained Engine Technician (Preferred)
• Vocational diploma from relevant technical institution
• Locally valid driving permit
• Basic level field service work experience
• Intermediate level knowledge of and/or experience with engine products
• Customer service experience
• Knowledge of Cummins engines would be an advantage.
• Knowledge of Cummins power generating sets would be an advantage.
• Strong Diagnostic Skills: Ability to translate customer complaints into effective troubleshooting plans using specialized tools and diagnostic software to isolate and repair failed components accurately.
• Technical Knowledge: Understanding of the interactions between various engine systems (electrical, mechanical, exhaust, heating, cooling, etc.) and the ability to interpret service publications and measurements for efficient diagnosis and repair.
• Repair and Maintenance Expertise: Proficiency in repairing and maintaining mechanical/electrical products, following guidelines and using the required tools to ensure quality repairs and minimize customer costs.
• Effective Escalation and Documentation: Skill in escalating technical issues appropriately, utilizing data management tools, and thoroughly documenting troubleshooting steps to ensure seamless transitions and timely resolution of customer issues.