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JOB DESCRIPTION


CANDIDATE PROFILE 

Education and Experience

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

 

CORE WORK ACTIVITIES

Driving Sales Opportunities to Maximize Revenue

• Conducts targeted account research to determine potential.

• Solicits and qualifies existing and new accounts whose business opportunities meet company criteria.

• Identifies, qualifies and solicits new group business to achieve personal revenue goals, while maintaining brand integrity.

• Understands competitors' strengths and weaknesses, and knows how to sell against them.

• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).

• Recommends booking goals for sales team members for properties within region.

• Participates in sales calls with members of sales team to acquire new business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

 

Analyzing & Reporting on Sales and Financial Data

• Analyzes market information by using sales systems and implements strategy to achieve financial room and catering goals for each property.

• Assists Revenue Management with completing accurate six period projections.

• Reviews sales and catering guest satisfaction results to identify areas of improvement.

 Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.

• Executes and supports the company’s customer service standards.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

• Gains understanding of each property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.


Building Successful Relationships

• Develops and manages relationships with key stakeholders, both internal and external.

• Works collaboratively with on and off-property sales channels to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.

• Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.

• Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO managers and customers.


Salary

Competitive

Monthly based

Location

, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana

Job Overview
Job Posted:
2 days ago
Job Expire:
2w 3d
Job Type
Full Time
Job Role
Manager
Education
Bachelor Degree
Experience
2- 3 Years
Slots...
1

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Location

, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana