JOB DESCRIPTION
Your Responsibilities
- Scale our CS org to 100s of people over the next few years.
- Own the Onboarding, Success, Support & AM functions.
- Own and evolve the CS org structure to deal with the extremely complex product framework that will evolve as we become multi-product.
- Own CS KPIs across all product categories, including NPS, NDR, Churn, CSAT & TTV.
- Work with Sales to evolve our ICP, optimizing for user success.
- Ensure ongoing L&D for the CS org.
- Build scalable and automated processes to maximize the value of rep time.
- Work with Product to automate onboarding, new feature adoption and other CS functions where possible.
- Own the development of Artisan University, a media library teaching our users how to maximize the value they get out of Artisan.
About You
- 5+ years of relevant full-time work experience.
- Previously held a Director of Customer Success role at an exceptional company.
- Ready to work hard to execute our mission - this isn’t a traditional 9-5.
- Excited about Artisan.
- Happy to work in-office in Russian Hill.
Benefits
- Full-coverage medical, dental & vision insurance.
- Equity options.
- Company off-sites and events.
- Food & drinks provided in-office.
Salary
Competitive
Monthly based
Location
San Francisco, California, United States
Job Overview
Location
San Francisco, California, United States
