JOB DESCRIPTION
Key Responsibilities
- Prompt Lead Response
- Monitor and respond to SMS inquiries in a timely, professional manner.
- Consultative Conversations
- Ask relevant, open-ended questions about health goals and past experiences to better understand the individual’s situation.
- Scheduling
- Coordinate phone consultations via Calendly (or similar tools) if a deeper conversation is requested.
- Intake & Documentation
- Accurately capture client details in the CRM and scheduling platforms (training provided)
- Relationship Building
- Demonstrate empathy, curiosity, and genuine interest in each client’s background to help them feel supported.
- Follow-Up
- Conduct brief, personalized follow-ups if leads need additional information or a reminder to schedule an appointment.
Qualifications
- Tech-Savvy: Ability to learn new platforms quickly; experience with CRMs, telehealth software, or scheduling tools is a plus.
- Excel Experience: Comfortable setting up basic spreadsheets or running simple reports if needed.
- Strong Communication Skills: Excellent written skills for SMS outreach, plus clear verbal communication for phone chats.
- Curiosity & Empathy: Genuinely interested in clients’ goals, concerns, and health journeys.
- Healthcare/Wellness Interest: Familiarity or enthusiasm for telehealth, chiropractic, physical therapy, or concierge medicine is beneficial.
- Reliable Availability: Able to respond promptly throughout the day, especially during East Coast business hours (estimated 16:00–24:00 GMT).
- Attention to Detail: Meticulous in record-keeping, updating systems, and following privacy guidelines.
Salary
Competitive
Monthly based
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
Job Overview
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana