Job Descriptions
Key Responsibilities:
· Install and set up desktops, laptops, mobile devices, and their associated peripherals and software.
· Provide break-fix support, desk-side assistance, data migrations, refreshes, and system health checks.
· Troubleshoot hardware and software issues for Dell and/or HP laptops.
· Carry out onsite updates, configuration changes, or software installations.
· Deliver onsite and remote technical support to end users by visiting their workstations.
· Identify potential issues that could negatively impact the end-user experience and take necessary actions to prevent them.
· Manage the ticketing system, ensuring timely resolution and closure of tickets in line with service level agreements. Respond to end-user requests for updates on ticket status and follow up as needed.
· Coordinate with vendors for end-user support (e.g., hardware vendor technicians for warranty repairs/replacements).
Qualifications:
- 1-3 years of relevant desktop support experience.
- CompTIA Certification is a plus.
- Experience in supporting local and remote network printing, servers, desktops, laptops, and mobile devices.
- Familiarity with Ubiquiti, Synology, NETGEAR, and/or Cisco is advantageous.
- Experience in operating systems administration (Windows, Unix, Mac OS, Linux, Ubuntu).
- Knowledge of mobile operating systems (Android, iOS, Ubuntu Touch).
- Experience in networking (VPN, WAN/LAN, networking protocols, monitoring, intrusion detection).
- Familiarity with domain and directory services.
- Excellent attention to detail and organizational skills.
- Ability to install and troubleshoot a wide range of software applications.
- ·Strong analytical and problem-solving skills
Practical Requirements:
Must have access to high-speed internet for video conferencing and remote work.
Must have a quiet, dedicated workspace away from external noise (e.g., street noise and other distractions).
Salary
Competitive
Monthly based
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
