Responsibilities:
- Manage cases in the escalations queue during shifts, ensuring timely resolution and SLA adherence.
- Offer timely and accurate guidance to team members and other departments via Slack, addressing inquiries and clarifying complex concepts.
- Take ownership of daily tasks related to process status changes, request processing, mapping, unread documents, and special projects, ensuring compliance and efficiency.
- Collaborate with the team to review and enhance process content, identifying gaps or inaccuracies and providing valuable suggestions for improvement.
- Work efficiently and effectively to ensure customer inquiries are resolved fully and promptly.
- Collaborate with customer support, general operations, product, customer success, and legal teams to address issues and improve processes.
- Manage and maintain communication on multiple platforms to effectively solve issues for Clipboard Health’s partner facilities and professionals.
- Stay updated on product updates to ensure actions are based on the most current organizational information.
Requirements:
- Ability to resolve customer issues with empathy and action.
- Exceptional written and verbal communication skills.
- Comfortable handling ambiguous situations and adaptable to constant change.
- Possess an “I can handle anything” mentality.
- Demonstrate a high degree of motivation, self-direction, and initiative to achieve the goals of the team and organization.
- Exceptionally detail-oriented.
- Ethical and unbiased integrity and decision-making abilities.
- A positive mindset that elevates the entire team.
- Located in the Asia-Pacific region
System Requirements:
- Minimum 15Mbps wired internet connection.
- CPU: Minimum i5, 8th gen or higher, AMD Ryzen 5 2000 series or higher, Apple M1 or higher
- RAM: Minimum 12 GB (Recommended 16 GB)
- Quiet working environment.
- Steady power and internet connection.
- Headset with noise cancellation feature.
Salary
Competitive
Monthly based
Remote Job
Worldwide
Job Overview
Location
Ghana