JOB DESCRIPTION
What will I be doing:
- This role is to cover our UTC time zone shift, so you’d be working the standard 9am-5pm UTC
- Responding to V7’s customers over email, chat, and calls.
- Troubleshooting and investigating customer-reported bugs.
- Reporting bugs to our Engineering Team and providing customer updates.
- Collecting and sharing user feedback with our Product Team.
- Collaborating with other customer-facing functions like Customer Success and Sales to create an industry-leading customer experience.
- Contributing to V7’s ~95% CSAT and G2 top-rated support experience.
What are we looking for:
- Experience working in customer-facing support role in a B2B SaaS environment.
- Logical, problem-solving thinking, ability to work unassisted, without a script.
- Fluency in English with excellent soft-skills.
- Experience in a high/hyper-growth environment preferred, with a proactive attitude.
- Thrived as a another fast-paced SaaS startup or scale-up during a high-growth phase.
- Flexibility - this role may require some shifts outside of typical working hours.
- Preferred to have: Experience with Python and cloud integrations.
- Preferred to have: You have demonstrable experience at the frontier of AI, including the applications of Large Language Models and GenAI.
What’s in it for you:
- Remote role, open to UK and EU countries.
- V7 were named as Linkedin’s No2 top startup in the UK in 2023 and 1st on Sifted’s top B2B rising stars for 2024.
- Top 15% quartile stock options through a EMI scheme.
- Private Healthcare via Vitality.
- Learning and Development wallet of £800 per year.
- Monthly well being and mental health budget.
- Personalised benefits platform via Thanks Ben.
- Enhanced parental leave.
- 4-day company wide retreats in stunning locations.
- Soho London HQ office with a barista, fresh fruit, and other amenities.
- Paid tickets, accommodation, and travel to relevant conferences, nationally or internationally (NeurIPS, ICCV, CVPR, ...) to expand your network & knowledge during normal times.
Salary
Competitive
Monthly based
Location
Europe, Europe Region, Europe
Job Overview
Location
Europe, Europe Region, Europe
