JOB DESCRIPTIONS
Key Responsibilities
- Customer Support: Interface with customers via email, chat, Zoom, and phone providing prompt and courteous assistance. Answer incoming inquiries and engage with clients in a friendly, professional manner while actively listening to their concerns.
- Zoom Course Facilitation: Assist faculty in initiating Zoom courses, ensuring smooth course kick-offs, and providing customers with assistance in getting signed into Zoom.
- Inquiry Management: Answer phone inquiries, respond to website form submissions, and handle general customer inquiries regarding course approvals, receipts, and certificates of attendance.
- CRM Management: Track and log customer interactions within Salesforce CRM, maintaining accurate and organized records.
- Collaborative Communication: Collaborate with management to stay updated on new services, policies, and procedures, and offer support and solutions in line with the company's customer service policies.
Qualifications
- Fluent English: Excellent written and verbal communication skills in English.
- Organizational Skills: Highly organized with strong attention to detail, able to manage multiple tasks accurately.
- Tech-Savvy: Comfortable working primarily from a computer, managing an email inbox, and familiar with Zoom.
- Team Player: Able to work collaboratively in a small, supportive team environment.
Salary
Competitive
Monthly based
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
Job Overview
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana