JOB DESCRIPTION
RESPONSIBILITIES
- Be the voice of Deriv, providing expert guidance to traders navigating our platforms and products
- Solve complex trading-related challenges through multiple channels, including live chat and email
- Partner with cross-functional teams to transform customer feedback into actionable platform improvements
- Champion customer needs by identifying trends and proposing innovative solutions
- Guide and mentor fellow team members as you grow into a senior role
- Ensure compliance with financial regulations while maintaining exceptional service standards
- As a senior member of the team, act as the face of the team, offering expert leadership and guidance to resolve customer issues, drive product updates, and deliver hands-on training to empower the team
You may enjoy working with us if you:
- Thrive on solving complex problems and finding creative solutions
- Get energised by helping others succeed
- Love learning about financial markets and trading platforms
- Enjoy working in a fast-paced, dynamic environment
- Are comfortable with change and adapt quickly
- Take pride in delivering exceptional customer experiences
We would love to work with you if you:
- Have outstanding written and verbal communication skills in English
- Demonstrate natural empathy and a customer-first mindset
- Are comfortable working the 11 AM—8 PM shift from Sunday to Thursday (this schedule is subject to change based on business needs)
- Have experience in customer service (financial services experience is a plus)
- Bring knowledge of multiple languages is a plus
- Show potential for leadership and mentoring others
Salary
Competitive
Monthly based
Location
, Región Occidental, Presidente Hayes, Paraguay, Presidente Hayes, Paraguay
Job Overview
Location
, Región Occidental, Presidente Hayes, Paraguay, Presidente Hayes, Paraguay