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JOB DESCRIPTION


What You’ll Do 

  • Respond to inbound customer and partner inquiries through phone, email, and chat channels.
  • Provide accurate, valid, and complete information by utilizing available resources and knowledge bases.
  • Diagnose and troubleshoot issues across our hardware, software, and customer accounts, identifying the root cause and determining the best solution.
  • Escalate issues to the appropriate internal teams while ensuring clear communication and closing the loop with the customer.
  • Demonstrate empathy while resolving customer complaints.
  • Develop and maintain a thorough understanding of our products, services, systems, and policies to provide reliable support and resolutions.


What you’ll bring

  • 2+ years in customer support or similar role.
  • Strong verbal and written communication skills in both English and Spanish
  • Problem-solving and troubleshooting skills, with a keen attention to detail.
  • Ability to work independently as well as part of a collaborative team.
  • Ability to work with flexible schedules, that may include nights and weekends.
  • Experience with customer support software (CRM, Ticketing systems)
  • Patience and an ability to adapt your communication style to best suit the needs of the customer.
  • Ability to multitask, prioritize, and manage time effectively
  • This role is full time onsite in Richardson, TX. Relocation support through Zipline is available.


Salary

Competitive

Monthly based

Location

, Decatur County, Kansas, United States, Kansas, United States

Job Overview
Job Posted:
1 day ago
Job Expire:
3w 5d
Job Type
Full Time
Job Role
Education
Bachelor Degree
Experience
2- 3 Years
Slots...
1

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Location

, Decatur County, Kansas, United States, Kansas, United States