JOB DESCRIPTION
What You’ll Do
- Respond to inbound customer and partner inquiries through phone, email, and chat channels.
- Provide accurate, valid, and complete information by utilizing available resources and knowledge bases.
- Diagnose and troubleshoot issues across our hardware, software, and customer accounts, identifying the root cause and determining the best solution.
- Escalate issues to the appropriate internal teams while ensuring clear communication and closing the loop with the customer.
- Demonstrate empathy while resolving customer complaints.
- Develop and maintain a thorough understanding of our products, services, systems, and policies to provide reliable support and resolutions.
- Record and track customer interactions, issues, and resolutions within Zipline systems, ensuring proper documentation.
- Collaborate with team members, leads, and other departments to continuously improve the customer experience and resolve any gaps in the support process.
What you’ll bring
- 2+ years in customer support or similar role.
- Strong verbal and written communication skills in both English and Spanish
- Problem-solving and troubleshooting skills, with a keen attention to detail.
- Ability to work independently as well as part of a collaborative team.
- Ability to work with flexible schedules, that may include nights and weekends.
- Experience with customer support software (CRM, Ticketing systems)
- Patience and an ability to adapt your communication style to best suit the needs of the customer.
Salary
Competitive
Monthly based
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
Job Overview
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
